Terms of Service
Last updated: 30 July 2026
Welcome to VellumHaven (“VellumHaven”, “we”, “us”). By accessing or using vellumhaven.com and related VellumHaven websites, apps, and services (the “Service”), you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Service. These Terms also apply under our footer label “Terms & Conditions.”
1. Accounts
You must provide accurate registration information and keep your credentials secure. You are responsible for activity under your account. We may suspend or terminate accounts that violate these Terms or applicable law.
2. Roles
Readers may browse, follow, and read works made available to them, and may purchase Coins or other paid features when enabled. Authors may publish stories, chapters, covers, and related metadata. Authors remain responsible for the content they upload and for securing any rights needed to publish it.
3. Age restrictions & age verification
You must be at least 13 years old to create an account, or 16 years old where required by applicable law (including certain EU/UK jurisdictions under GDPR and related rules).
Access to Mature / M-15 or Explicit / 18+ content requires you to confirm that you are 18 years of age or older before enabling mature/explicit content filters or viewing age-gated material. Providing a false birthdate or false age confirmation is a breach of these Terms and may result in suspension or termination.
Explicit / 18+ material, where permitted, may be limited to the web platform and subject to age verification as described on the Service.
4. Virtual currency & Coin terms
Readers may purchase “Coins” (or similarly named virtual currency) to unlock chapters, audio, or other digital features on the Service.
No cash value & non-refundable. Coins are a limited, non-transferable, revocable licence to access digital content on the platform. Coins have no real-world monetary value, cannot be redeemed for cash, and are non-refundable once purchased, except where mandatory consumer law requires otherwise.
Expiration. Coins do not expire solely due to account inactivity. Unused Coins remain associated with your account until spent, forfeited under these Terms, or the Service is discontinued.
Price & balance adjustments. We reserve the right to adjust Coin pricing, bundle rates, unlock costs, and related economics at any time without prior notice. Changes do not entitle you to a refund of previously purchased Coins.
Account termination. If your account is suspended or terminated for violating these Terms (including harassment, piracy, fraud, or prohibited content), any unused Coin balance is forfeited and will not be refunded or transferred.
Wallet top-ups and Coin purchases are processed by third-party payment providers (such as Stripe). Fees, chargebacks, and provider-specific rules may also apply. Mobile apps, if offered, may not support in-app purchases.
5. Content ownership, royalties & audio rights
Author retains IP. Authors retain 100% ownership of their original text and story copyrights, subject to the licence granted below and any third-party rights in material they include.
Non-exclusive platform licence. By publishing or uploading content, authors grant VellumHaven a non-exclusive, worldwide, royalty-bearing (as described below) licence to host, display, format, distribute, promote, and monetize their text and any generated audio streams on our website, apps, and related services, including caching, backups, format conversion, and discovery features.
AI audio generation rights. By publishing a story or opting into audio features, the author grants VellumHaven permission to use text-to-speech and related AI models to generate derivative audio files for streaming and offline-capable playback on the Service. This does not transfer copyright in the underlying text to VellumHaven.
Royalty split & payout rules. When monetization is enabled, authors may earn a share of net revenue attributable to Coin spends and other eligible monetization on their works, at rates and under definitions published in author payout settings or help documentation on the Service. Unless otherwise stated there:
- Payouts are subject to a minimum cash-out threshold of USD $50 (or equivalent).
- Eligible balances are paid on a net-30 schedule after the period in which they accrued, via the payment method we support.
- Authors are solely responsible for their own local taxes, reporting, and any required business registrations.
We may withhold or adjust payouts for fraud, chargebacks, ToS violations, or legal process.
6. Content rules & prohibited content
Authors must set an accurate content rating and applicable content warnings. Fiction with mature themes, violence, and non-explicit or explicit consensual romance is allowed when properly age-gated and tagged.
VellumHaven also does not allow stories featuring self-harm/suicide, abuse/severe trauma, or addiction/substance abuse as primary themes, as described in our author content-warning tools.
Strictly prohibited content (zero tolerance). The following are forbidden and may result in immediate permanent ban, removal of content, forfeiture of Coins and unpaid earnings, and—where required—reporting to authorities:
- CSAM / child sexual exploitation in any form (instant permanent ban and report to NCMEC or equivalent authorities as required).
- Non-consensual sexual violence, bestiality, or extreme illegal acts depicted as sexual content.
- Real-world hate speech, harassment, doxxing, or incitement to violence.
Right to un-publish or re-rate. Moderators may alter a work’s content rating (for example, moving a book from Everyone / PG-13 to Explicit / 18+) or un-publish chapters or works that violate guidelines, without author approval, when needed to protect users, payment partners, or app-store / platform compliance.
7. Automated cross-promotional (shoutout) network
Automated placement consent. By publishing on the Service, authors agree that their book cover, title, rating, and blurb may be displayed across VellumHaven as part of automated recommendation, discovery, and shoutout / promotional card systems.
No guarantee of traffic. Shoutout placements and impressions are managed algorithmically. VellumHaven makes no guarantee of specific traffic, impressions, follows, or view counts.
8. External links & third-party disclaimer
Authors may be allowed to add external links (for example Discord servers or personal websites) after meeting eligibility thresholds such as publishing a minimum number of chapters (e.g., five).
Third-party disclaimers. External links that redirect users off-platform are not owned, operated, or moderated by VellumHaven. We do not control third-party content, policies, or safety practices.
No liability for off-site transactions. VellumHaven is not responsible for any content, moderation, payments, donations, or other monetary transactions taking place on an author’s external website, Discord server, or other third-party service.
9. Acceptable use
You agree not to abuse the Service, including by scraping at scale, attempting unauthorized access, harassing users, posting malware, pirating content, circumventing paywalls or age gates, or interfering with platform integrity.
10. Disclaimer
The Service is provided “as is” without warranties of any kind to the fullest extent permitted by law. We do not guarantee uninterrupted availability, error-free operation, or that content will meet your expectations.
11. Limitation of liability
To the fullest extent permitted by law, VellumHaven and its operators are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, Coins, goodwill, or earnings arising from your use of the Service, third-party links, or payment-provider actions.
12. Changes
We may update these Terms from time to time. Continued use after changes are posted constitutes acceptance of the revised Terms. Material changes may be highlighted on the Service.
13. Contact
Questions about these Terms: use our Contact Us page or email the site operator for vellumhaven.com. See also our Privacy Policy.