Privacy Policy

Last updated: 30 July 2026

This Privacy Policy explains how VellumHaven (“we”, “us”) collects, uses, and shares information when you use vellumhaven.com and related services (the “Service”).

1. Information we collect

• Account data — email, display name, password hash, and role (reader, author, admin).
• Profile & publishing data — story metadata, chapters, covers, genres, tags, content ratings/warnings, and related author settings.
• Usage data — reading progress, library/follows, reviews, comments, and analytics events needed to operate features you use.
• Technical data — IP address, browser type, device information, cookies/session identifiers, and server logs for security and reliability.
• Payment data — when payments are enabled, billing is handled by Stripe or similar processors; we typically store customer references and ledger entries, not full card numbers.

2. How we use information

We use information to provide and improve the Service, authenticate users, display content, process payments, prevent abuse, comply with law, and communicate about account or service changes.

3. Sharing

We do not sell your personal information. We may share data with:

• Infrastructure and storage providers (for example hosting, databases, object storage) that process data on our behalf.
• Payment processors for wallet and subscription features.
• Authorities when required by law or to protect rights, safety, and the integrity of the Service.

Public profile information and published stories/chapters are visible according to the visibility settings you choose.

4. Cookies & sessions

We use cookies or similar technologies for login sessions, security, and essential site functionality. Disabling cookies may prevent you from staying signed in.

5. Retention

We retain account and content data while your account is active and as needed for backups, legal obligations, dispute resolution, and security. You may request account deletion subject to residual backup and legal retention.

6. Security

We take reasonable technical and organisational measures to protect data. No method of transmission or storage is completely secure.

7. Children

VellumHaven is not directed at children under 13 (or the minimum age required in your jurisdiction). Explicit / 18+ content requires age verification where offered and is limited as described in our Terms.

8. Your choices

You can update account details, adjust story visibility and content settings, and contact us about access or deletion requests where applicable law provides those rights.

9. Changes

We may update this Privacy Policy from time to time. Continued use after posting changes means you accept the updated policy.

10. Contact

Privacy questions: visit our Contact Us page or email the site operator for vellumhaven.com.